Changed your mind, or something wasn't right? Here's how returns, replacements, and refunds work.
You may request a return within [X days] of the delivery date.
For hygiene and safety reasons, opened or used consumable and topical products generally cannot be returned unless they arrived damaged, defective, or incorrect. [Confirm your exact policy on opened items.]
Typically not eligible: opened consumables, [final-sale / clearance items, gift cards, promotional free items].
Contact our care team with your order number via the Contact page. Once approved, we’ll email you return instructions and the return address.
Return shipping costs are [the customer’s responsibility / covered by us], except where the return is due to our error (damaged, defective, or incorrect item), in which case we cover it.
Once your return is received and inspected, we’ll refund your original payment method and email you to confirm. Refunds typically appear within [X business days], depending on your provider.
Original shipping charges are non-refundable unless the return is due to our error. [State any restocking fee here, or remove if none applies.]
If your order arrives damaged or incorrect, send your order number and a few photos within [X days] and we’ll arrange a replacement or full refund at no cost to you.
We stand behind our formulas with a [90-day] guarantee. [Describe exactly how it works and make sure it matches the “90-day guarantee” shown on your site.]
We’re here to help
Our care team is here to help and will guide you through every step.
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