How we prepare, pack, and get your order on its way — plus what to do if something isn't right.
01 · Where we ship
We currently ship across Canada. [If you ship internationally, list the countries and note that customs duties or taxes may apply and are the customer’s responsibility.]
Orders are reviewed, packed, and dispatched by our fulfilment team, usually within [X business days]. Once your order ships, we’ll email a confirmation with tracking details. [Confirm your fulfilment/ship-from location.]
Estimated delivery times are shown at checkout and typically fall within [X–Y business days] once dispatched. Times vary by destination, carrier, and season, and are estimates rather than guarantees.
Shipping is calculated at checkout in CAD. Free shipping applies to [all Canadian orders / orders over $XX CAD].
You’ll receive email updates when your order is confirmed, shipped, and out for delivery. You can also check status anytime from your account.
If your order arrives damaged or you received the wrong item, contact us with your order number and a few photos within [X days] of delivery and we’ll make it right.
If tracking shows a delay or a package appears lost, reach out and we’ll work with the carrier to locate it and get your order to you.
Changed your mind or need to send something back? See our Return & Refund Policy for eligibility and steps.
We’re here to help
Our care team is here to help and will guide you through every step.
Western home design, taught clearly. Bilingual digital courses and advisory services.
All prices are final, all-inclusive amounts in Canadian dollars (CAD). No tax or shipping is added at checkout.
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